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Teach360 is a registered trademark of Optimi Schooling
Connect with us
Teach360 is a registered trademark of Optimi Schooling
Stock availability is dependent on third-party publishers and suppliers, and on when the client places the order. Optimi endeavours to provide stock at the earliest convenience. Always refer to your quote, website instructions, and delivery notes for possible stock-outs, back orders, and extended lead times – this is especially applicable to out-of-print and international titles.
Delivery is only available in South Africa. Packages may also be collected in person or via courier from the Optimi warehouse in Centurion, Gauteng.
Warehouse collection hours: Monday to Friday from 09:00 to 14:00. The warehouse is closed on weekends and public holidays.
The last date for ordering and payment for 2027 titles and stock will be around mid-August. Kindly liaise with Teach360 to confirm.
Please note: Delivery is subject to stock availability. 2027 Stock is available from November, with the first deliveries for 2027 taking place from mid-November 2026. Parcels are picked and packed daily according to the order status.
December closure: The warehouse will close for collections on 18 December 2026. The last distribution date for 2026 is 11 December 2026. The warehouse reopens on 4 January 2027.
Products are delivered by a third-party courier, and courier fees are indicated on the order. Packages are generally delivered within fourteen (14) working days after the cycle closing date. Kindly refer to the quote for estimated lead times, especially regarding international or specific out-of-print titles. By accepting the quote, you acknowledge and accept the lead times per title.
Please ensure that the correct delivery information is provided. You will be notified via email and SMS once your package is shipped from the Optimi warehouse. You can also track your package through the tracking code sent to you.
Packages may be collected in person or via courier from the Optimi warehouse in Centurion, Gauteng. Your order will be processed once the fees have been allocated to your account (as per the final quotation and agreement). We refer to this as the order date. Packages are generally ready for collection within fourteen (14) working days from this date. You will be notified via email and SMS once your package is ready for collection. Packages should not be collected before you have been notified that it is ready for collection. A valid ID or driver’s license is required for the person collecting the parcel. Additionally, the school’s name and account number will be required for collections. Parcels must be collected within 3 months of receipt of notification for collection. Should the parcel not be collected on/or before the deadline provided in the email notification, Optimi retains the right to dispose of, donate or resell the stock.
The delivery address cannot be changed once the order has been processed. Please contact support@teach360.co.za for any changes in delivery instructions.
We aim to provide all the ordered items simultaneously. If certain items are not in stock, your package will be held back until the stock is received. Your full package will, however, never be held back for more than twenty-one (21) working days. Your order will, therefore, be partially processed and dispatched as more than one parcel. The items not included in your package will show as ‘back order’ items on the delivery note. The lead time for the missing items will depend on the supplier’s printing schedule.
It is your responsibility to carefully check that all items have been delivered to you (per the delivery note). Should you notice an item missing, please notify us within seven (7) business days from receiving the parcel. Kindly refer to any back orders as indicated on the delivery note in line with stock-outs and/or delivery lead times.
It is your responsibility to check that all the items you receive are in good condition. Should you notice that an item has been damaged, please notify us via email within seven (7) business days. Clearly state the order number.
Please send photographs as proof of the damage when submitting your complaint. One of our consultants will contact you to assist.
An order may be returned, and you may qualify for a full refund, subject to the following conditions:
Please note that delivery fees are non-refundable, and Optimi will not be liable for the return shipping costs.
For any queries, changes, cancellations and/or returns, please contact: support@teach360.co.za